Shipping & returns
Sandalwood Homewares uses Australia Post standard shipping. We aim to dispatch your purchase within 24 hours and delivery usually takes 3–7 working days. If you are located in a capital city, delivery will be faster than if, like us, you are in a regional area. You will always be notified when your goods have been dispatched.
Due to our country location, allow an extra day to receive your goods. Sandalwood Homewares takes no responsibility for delivery delays caused by the postal system.
Large items such as furniture are only available for pick-up in store or by arrangement with Sandalwood Homewares. Delivery and shipping costs for these items are the responsibility of the customer. Sandalwood staff are always happy to work with you to find the most cost-effective delivery option.
Returns and Exchanges
At Sandalwood Homewares we pride ourselves on providing customers with high quality products but understand that sometimes items may arrive with faults or damage. If you receive a faulty item, we will replace the item at cost to us. If this is the case, please get in touch with us via email (email@example.com) to make arrangements. In the unlikely event that a one-of-kind item such as furniture arrives with damage, please get in touch and we will do our very best to solve the problem. Customer satisfaction is our highest priority!
If a customer simply changes their mind, Sandalwood will offer an exchange or credit note to the value of the purchased item. We will not refund the cost of the item. The customer must contact Sandalwood within 14 days of the date of shipment. Any postal expenses are the responsibility of the customer.
Any items that have been bought for a discounted price on sale - cannot be exchanged or returned.
We do not offer any refunds on items but we are happy to issue a store credit if all of the terms above are met.
Thank you for your understanding
In either case, items must be returned to us in the condition in which they were received with no damage and original tags attached if applicable.
Refunds and exchanges are not applicable to items on sale.
Refunds and exchanges are not applicable to items within the lockdownLOVE sale.
Sandalwood Homewares does not ship Internationally